Whistleblowing

The whistleblowing feature on this page gives you the opportunity to report information about a crime or legal violation, a threat or harm of public interest, an offence or an attempt to conceal an offence against applicable law or regulation, or a breach of the Group’s Code of Conduct.

If you are a customer of BNP Paribas Cardif and wish to file a complaint or have your claim re‑examined, you should not use the whistle‑blowing feature. Instead, you can read more on our “if you are not satisfied” page.

Whistleblowing Feature
BNP Paribas Cardif is obliged to strictly comply with laws and regulations and to follow the Group’s Code of Conduct.

Whistleblowing reports are handled by independent experts in a confidential manner and in accordance with applicable law. Whistleblowers are protected from retaliation as provided by the relevant legislation. Any misuse of the whistleblowing system may expose the reporting person to disciplinary sanctions or prosecution.
The “Professional Ethics” department, which belongs to the compliance function, is responsible for BNP Paribas Cardif’s whistleblowing feature.

You can submit a report to the Whistleblowing function via: Online or by phone: EthicsPoint – XX.
You may also request a personal meeting through the above channel. To ensure your anonymity, please note that you should call from a blocked number.

Reporting to the Competent Authority
It is also possible to whistleblow externally to the responsible authority. To obtain protection, you must first have made an internal report that has not resulted in reasonable follow‑up actions, or you have not received feedback or adequate follow‑up within a reasonable time.

Protection may also apply if you have reasonable grounds to believe that misconduct poses an imminent or obvious danger to life, health, safety, or a risk of significant environmental damage, or if you have reason to believe that an internal report would expose you to retaliation or would unlikely lead to an effective remedy.

For BNP Paribas Cardif, the relevant authority for external reporting is the Financial Supervisory Authority in Denmark, Finanstilsynet.

Whistleblower | Finanstilsynet
When reporting externally to the Financial Supervisory Authority, whistle‑blower protection is maintained in accordance with the whistle‑blower law.
Examples of other authorities that provide external reporting schemes include the Data Protection Authority (link). For further information on these schemes, please consult their respective websites.

Q & A

When should you report?
When you have reason to believe that a breach of the law or the BNP Paribas Code of Conduct has occurred, or in the case of a threat or damage to the public interest.

How do you report?
If you are an external third party, please use the link provided above.

Can I remain anonymous when I whistle‑blow?
Yes, your report can be submitted anonymously, unless anonymity is prohibited. We do, however, recommend that you provide contact details so the referee can get in touch with you.

Will I receive feedback on my report?
You will receive confirmation that your report has been submitted to the reporting channel. Afterwards you will be informed about the progress of the handling of your report and the result of the investigation.

Will my information remain confidential?
Yes. Independent experts are trained to handle whistle‑blowing reports confidentially and take steps to keep the information confidential.

How does BNP Paribas Cardif handle my personal data?
Here you can read more about how we handle your personal data when you make a report to the whistle‑blowing scheme (link).